We strive to process orders quickly, but if you need to make changes or cancel, please contact our customer support as soon as possible. We’ll do our best to accommodate your request if the order hasn’t already been shipped.
You can contact us at: email@example.com
Yes, you can pre-order certain items that are temporarily out of stock. The estimated availability date will be provided, and your order will be shipped as soon as the item is back in stock.
If an item is available for pre-order, it means it’s not currently in stock but will be in the future. You can place an order to reserve the item, and we’ll ship it as soon as it becomes available.
Due to the live stock tracking system in place, orders cannot be accepted via email or phone. If you wish to purchase a product, it must be done through the online webshop.
If you need to update the shipping address, contact our customer support immediately. We’ll do our best to assist you, but changes may be possible only before the order is shipped.
Yes, we provide special pricing for wholesale purchases. Please reach out to our sales team at firstname.lastname@example.org to discuss your requirements.
My account & privacy
No, we do not store your payment details on our servers. Your payment information is securely processed by our payment gateway partner, which adheres to strict industry standards.
If you forget your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password and regain access to your account.
You can easily unsubscribe from our newsletter by clicking the “Unsubscribe” link at the bottom of any newsletter email you receive from us.
You can track your order by checking your mail once your order has been shipped. You’ll find real-time updates on your order’s status and tracking information.
Yes, we offer international shipping to many countries. Shipping rates and times may vary, so please check our “Shipping Information” page for details.
We offer free shipping options to Europe.
Shipping costs and vary depending on your location and the shipping method you choose. You can find detailed information on our “Shipping fees” page. We offer free shipping options to Europe.
The delivery time may vary depending on your location. In this overview, you can find the average delivery times (countries are in Dutch). Please note that these are average estimates and actual delivery times might differ based on your specific address.
International orders may be subject to customs duties and taxes, which vary by country. Customers are responsible for any applicable fees. Check with your local customs office for more information.
If you miss the delivery, the courier will usually leave a notice with instructions for rescheduling or picking up the package from their local facility.
If you have provided incorrect or incomplete address information, resulting in the inability to deliver the package, we will charge for shipping to resend the package. Always make sure to double-check your address details beforehand.
We accept credit and debit cards (Visa, MasterCard, American Express, Cartes Bancaires en CartaSi,), PayPal, Apple Pay, Bancontact, and iDeal for your convenience.
No, the prices listed on our website do not include VAT. The final price, including any applicable taxes like VAT, will be calculated and shown during the checkout process. This ensures that you have a clear understanding of the total cost before completing your purchase.
Currently, our system supports only one payment method per order. You’ll need to select your preferred payment method during checkout.
Certainly, you will receive an invoice for your order via email after the purchase is completed. You can also find a copy of the invoice in the “Order History” section of your account.
Our return policy allows you to return products within 10 days of receiving your order.
Here are some valid reasons for initiating a return:
- Defective Product: If the item received is damaged, faulty, or defective.
- Wrong Item Shipped: If you received a different product than what you ordered.
- Not as Described: If the product received significantly differs from the description provided.
- Missing Parts or Accessories: If essential parts or accessories are missing from the package.
- Shipping Error: There was a shipping error from the seller’s end.
- Quality Issues: If the item’s quality doesn’t meet reasonable expectations.
Unfortunately, we cannot accept returns of products based on ‘disliking’ a trick. With magic tricks, you’re paying for the associated secret. If you’re uncertain about purchasing a magic trick, feel free to ask our staff for advice to ensure satisfaction with your purchase!
We apologize for any inconvenience. Please contact our customer support with photos of the damaged/defective item within 10 days of receiving it. We’ll arrange for a replacement or refund.
To initiate a return, please contact our staff. You can email to email@example.com
Unfortunately, personalized or custom-made items are generally not eligible for returns, as they are tailored to your specific requirements. Please review the product details carefully before placing an order.
Please note that shipping costs are non-refundable. In the case of a refund, the shipping costs will not be included.
If the return is due to a defect or mistake on our part, we will cover the return shipping costs. However, if the return is due to a change of mind or other reasons, you may be responsible for the return shipping fees. Please review our “Return Policy” for specific information.